Privacy Policy

Last Updated: February 26, 2025

Introduction

Welcome to Journey Creative Solutions LLC (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thejourneysolutions.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Create an account
• Subscribe to our newsletter
• Request a quote
• Contact us via email, phone, or social media
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing and payment information
• Project requirements and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages visited
• Time spent on pages
• Geographic location (country/city level)
• Device information

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, such as updates or changes to our terms, conditions, and policies
• Respond to your comments, questions, and requests
• Send you marketing and promotional communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues
• Protect against unauthorized access and legal liability

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as:

• [Payment processors (e.g., Stripe, PayPal)]
• [Web hosting services (e.g., AWS, GoDaddy)]
• [Email marketing platforms (e.g., Mailchimp, Constant Contact)]
• [Analytics providers (e.g., Google Analytics)]
• [Project management tools (e.g., Asana, Trello)]

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Children’s Privacy

Our website and services are not intended for individuals under the age of [16/18]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@thejourneysolutions.com.